Ordering an item from www.glamuzina.co.nz?
We can ship to any address in New Zealand.
Note that there are restrictions on some products:
- Ethyl chloride is a dangerous good which must be delivered via our sales reps.
- Aftercare solution can only be sold in a carton of 24 units to avoid spillage from goods being upended.
- Piercing needles and sharp objects cannot be sent in courier bags.
Shipping costs for orders from www.glamuzina.co.nz depend upon the size and weight of the parcel.
All retail online web orders within New Zealand $8.00 including GST
DLE Courier Pack (Standard Business Envelope Size) $6.96 + GST
nationwide - overnight
Auckland (not including north of Albany and Kumeu or south of Papakura) $6.96 + GST
Up to 25kg or 1.25m3
North Island up to 3kg or .014m3 $8.50 + GST
North Island up to 5kg or .03m3 (small wine box) $12.00 + GST
South Island up to 5kg or .02m3 (small wine box) $12.00 + GST
48 hour delivery
Priority Charges - if there is some urgency for the goods you have ordered we can offer a Saturday delivery.
Saturday delivery - main cities only (no guarantee) - excess $5.00 + GST
For rural customers we can improve delivery (which can be slow) offering a premium service.
Rural delivery excess $5.00 + GST
If items you have ordered are temporarily out of stock we will notify you immediately and give you an ETA on availability. We will only backorder at your request.
Freight will only be charged on backorders where appropriate.
When you place an order, we will estimate the shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Our core ranges of Studex, Glam, Euro, Charm and nose studs are rarely out of stock. If any medical consumables are showing zero inventories, it is inevitably because the importers are awaiting delivery themselves.
North Island delivery is overnight. South Island delivery is 48 hours.
The lead-time will be longer when:
- There is significant data entry from a fax or phone order
- There are order processing backlogs at month end cut-offs from businesses wishing to roll their order into the following period
- During school and public holidays
A cut off exists for overnight delivery of 11.00am.
Web generated orders tend to get priority over fax, phone and manual sales representative orders because they avoid a data entry queue.
The Studex, Euro, Glam Sleepers, and nose stud ranges shown on our website are the core of our business and tend to only have small updates every six months. These are high stock term high margin products and always current.
Retailers are welcome to return these items for full credit at any time without explanation.
These terms do not apply to the more fashionable Charm items (pearls, hoops ball studs or cubic zirconias). Credits are negotiable and at our discretion.
We do not refund credit balances with account holding customers. We will, however, refund on the account closing.
Our preferred method of delivery is courier via NZ Couriers and Apparel Line. Both companies run real time tracking systems and the progress of your consignment may be monitored via their respective websites: www.nzcouriers.co.nz and www.apparelline.co.nz. We retain a copy of the tracking number barcode. If your goods do not arrive within the appropriate lead-time please contact us on 0800 800 558 or by email to firstname.lastname@example.org and we will track the parcel and confirm its whereabouts.
Please get back to us within 7 days if the goods have not arrived.
Please note that some shipments, such as Standard Post or International Airmail, are not trackable.
If you're not sure whether your order has been shipped, check the status of your recent orders in your account.
Account Holders Payment Terms of Trade
Our payment terms are: settlement by the 20th of the month following invoice/s. We forward monthly statements and remittance advice with cheques. When paying by direct credit please use the reference field for your account number and the particulars or code fields for any pertinent details that may assist our accounts department in reconciliation.
In certain circumstances we negotiate terms up to three months. Such circumstances include larger than normal trade sales, for cashflow assistance when opening an account with our company or pursuant to a negotiated deal for competitor business.
We do not apply interest or other deterrents based on account tardiness. Such tactics are provocative and ill conceived: the old "we're not a finance company" has this wee hollow ring to it. However if paying us becomes a low priority, and communication is at a premium: ambivalence tends to set in... and weirdly we get paid!
Credit card payers please note: payment is made at the time of invoice not on statement.