Our preferred method of delivery for New Zealand postal addresses is signature required courier via Courier Post. For New Zealand rural delivery, Australia and overseas we use NZ Post. If you choose a PO Box as your delivery address or request your item be left at your property without a signature being obtained you are doing so at your own risk.
Where possible we retain a copy of the tracking number barcode. If you have requested delivery to a standard New Zealand postal address and your goods do not arrive within 7 days please contact us and we will track the parcel to confirm its whereabouts.
Please note that some shipments, such as Rural Delivery, Standard Post or International Airmail, are not trackable.