Our preferred method of delivery for New Zealand postal addresses is signature required courier via Courier Post. For New Zealand rural delivery, Australia and overseas we use NZ Post. If you choose a PO Box as your delivery address or request your item be left at your property without a signature being obtained you are doing so at your own risk.

Where possible we retain a copy of the tracking number barcode. If you have requested delivery to a standard New Zealand postal address and your goods do not arrive within 7 days please contact us and we will track the parcel to confirm its whereabouts.

Please note that some shipments, such as Rural Delivery, Standard Post or International Airmail, are not trackable.

While we endeavour to fulfil all orders, please be aware that delivery is based on the availability of your items and the shipping options you choose. Our target delivery is next working day for New Zealand business addresses, however delivery time can vary depending on your location and your local courier or postal service. We will notify you if we are unable to fulfil your order.  

We want you to be happy with your jewellery purchase. If for any reason you are dissatisfied with your purchase, an item you have received is faulty, or if you have received an item different to the one that you ordered, please contact us on +64 9 529 0312 or email suanne@glamuzina.co.nz, and we will resolve the issue as quickly as possible. Please note that once opened, for hygiene reasons jewellery is not returnable.